Brabander Catholic articles, news in the store
Catholic articles Brabander, an evolving online store
Brabander Catholic Articles | A long time has passed since we opened our first Catholic religious items store . Many faithful, devoted to the Catholic faith , have contacted the online store, or visited our store in Lugo, to request our services.
After all this time, our vocation to serve the Holy Catholic Church remains intact. Our will to help parishes, monasteries, young Catholics, cathedrals, fraternities and brotherhoods, etc… remains the same as when we began our journey.
After all these years we have realized that the Brabander Religious Articles store needed some changes in order to maintain our standards of quality and efficiency. We have made a small restructuring that allows us to guarantee the delivery of all the purchases we receive daily.
This reorganization has affected several sections of our buyer service system. For this reason we will dedicate several posts to explaining all the news that from now on you will find in your favorite online Catholic store: Brabander. We are sure that these changes will result in an improvement in our service.
Brabander Catholic store, new hours of sale to the public
As announced in the brief introduction that we have made, in Brabander Catholic Articles we have made a series of changes that we believe will improve the level of service to all our customers.
Within this set of measures, one of the most important has been that we have made changes to the hours in the online store and in the store in Lugo. Now we will deal with purchases, queries, etc… in the following time slot:
Brabander Catholic shop: Opening hours to the public
From Monday to Friday from 9:00 a.m. to 2:00 p.m.
Brabander Catholic Store: Hours by appointment
From Monday to Thursday from 4:00 p.m. to 6:00 p.m.
We center the hours of reception of inquiries and purchases of our Catholic store during the mornings (from 9:00 a.m. to 2:00 p.m.). The afternoons are reserved for those clients who cannot come in the morning. This decision has been made after consultation with some of our most loyal buyers. They have encouraged us to take this important step.
We will talk about the schedule by appointment later.
Brabander Catholic Articles, why a new schedule?
The reasons that have led us to change the hours of our Catholic articles store have been varied and we would like to share them with you. In our opinion, they are important enough to justify the organizational effort that they will entail.
Some of the reasons derive from the information we have obtained from buyers who regularly place orders in our Catholic articles store (online purchases, purchases by phone, purchases by mail or Whatsapp, etc…)
Other reasons for the changes in the store are motivated by the information obtained in meetings of the people who work in Brabander Catholic Articles . All the members of the organization have agreed to look for alternative forms of service that allow reconciling work and family. More efficient ways of working that allow us to provide excellent service to our clients while enjoying the company of our family members.
We hope that the reasons that we present below seem correct to you. As we have said, we believe that they will help us improve and become a more competitive and sustainable organization. A store of catholic articles of the 21st century.
More organized work in the Catholic store
Over the years we have had the opportunity to work with buyers from all over the world. The Catholic faith is one of the most important religions on our planet. Faithful to the Catholic Church can be found in almost any country on Earth.
If we add this to the fact that our online Catholic store is open 24 hours a day, 7 days a week, we find that at any time of the day a buyer can order one of our religious articles. At first, in the first years of the store, this was not a problem. We had few daily purchases and they were easily manageable.
Now all this has changed. Currently, after much work, we can say that the Catholic objects we have for sale are in great demand. Our competitive prices and the quality of our services have made many Catholic churches place their trust in our work.
This increase in purchases has caused some chaos in our sales system. Our standard of deliveries made in perfect condition has dropped to 95%. It is a good number, but we want this percentage to be higher (our goal is to reach 98% of successful deliveries).
To improve the service for the sale of Catholic articles, we have decided to adjust the opening hours to the public, focusing on the mornings. In this way, orders that come in in the morning are processed on the same day, while purchases made in the afternoon are shipped the next day. This change that seems insignificant has allowed us to organize ourselves better, focusing on the products that must be shipped during the day and postponing the preparation of those purchases that will remain in our warehouse until the next day.
In summary, we have created a system for the sale of Catholic religious articles through which a person from anywhere in the world can make a purchase when they deem it appropriate. To complement this system, we have focused our logistics potential on a very specific time frame that allows us to optimize purchase deliveries.
Shipping of orders in the Catholic shop
The processing of an order for its delivery in perfect conditions is a very delicate task. When a purchase arrives at the store, a process is activated to guarantee the delivery in perfect condition of all Catholic religious articles.
Shopping in Brabander Catholic Articles | Documentation
The first step when managing a purchase in our Catholic items store is to prepare all the documentation for the order. That is, the necessary documents are prepared to make the delivery of the order. Basically this documentation is reduced to two documents: sales document and shipping document.
The sales documents are basically delivery notes and invoices. While the shipping documents of the purchase are all the necessary labels for the processing of the purchase through the logistics system of our national and international transport agency.
Shopping in Brabander Catholic Articles | Packaging
Second, the purchase is transferred to the warehouse where the package is prepared for shipment. This stage of the order is especially delicate. Some of the Catholic items in our catalog are fragile and may be damaged during the delivery of the order. For this reason it is very important to have a specific packaging protocol for each of the products for sale in the store.
For example, sending a chasuble is not the same as sending a bottle of wine to consecrate, sending a tabernacle is not the same as a Pacual Candle , etc… Chasubles , like most liturgical vestments for priestly use, can be be transported with basic protection. While any piece of glass, such as a bottle of wine to consecrate or a cruet, must be sent with extreme precautions.
Although the process has been simplified to the maximum to guarantee the minimum of errors, it is necessary to dedicate time to each package. If the packaging is done quickly and without the care it requires, it is very likely that the purchase will arrive damaged at its destination. This is especially important for international deliveries (purchases from the United States, South America, Africa, etc...)
Shopping in Brabander Catholic Articles | logistics system
Thirdly, the package is deposited in the shipping area where the urgent transport agency will come to pick it up. The transportation pick-up occurs in the early afternoon.
Depending on the destination, volume of the package and delivery time, the purchase will be sent through a transport agency or another. In Religious Articles Brabander we have specialized logistics companies for each geographical area and each type of shipment. Thus, for example, shipments of Catholic products to the United States are sent through DHL, packages to Europe through GLS, packages to Madrid through Tourline, etc...
Shopping in Brabander Catholic Articles | Customer service hours
As you have been able to verify, from the moment a purchase arrives at the store until it enters the logistics system of our transport agencies, a series of stages must be passed.
Each of these phases have their importance and consume a certain time. For this reason we have decided to limit the hours of visits to the store at 2:00 p.m. Online sales with departure on the same day close at 2:00 p.m. Even if a purchase enters the system late in the morning, we have enough margin to dedicate the time your packaging needs. In this way we can guarantee an excellent service for all of our orders.
Better hours for the workers of our online Catholic store
At Brabander Catholic Articles we have always tried to ensure that our customers have the best possible care. An exceptional level of service to customers is only achieved when the workers of our Catholic store feel comfortable and enjoy good working conditions.
Anyone who enjoys good conditions will be able to serve customers with greater energy, empathy and motivation. In our Catholic store we are based on the premise that a satisfied worker is a happy buyer.
After a consultation that we made among the members of Religious Articles Brabander, the conclusion was reached that an intensive schedule in the morning was one of the improvements that they would most like. Having free afternoons to enjoy their families and friends was considered a substantial improvement in their working conditions. It was a measure highly valued by both the youngest and the most experienced people.
Catholic online store and store in Lugo, contact us
For the moment we have focused most of the text on sales in our online Catholic store . But, how could it be otherwise, we have not forgotten the buyers who visit the Lugo store, place their orders and queries by phone, or write to us.
Shopping at the catholic store in Lugo
Our Catholic store in Lugo can be visited by anyone who deems it appropriate from Monday to Friday from 9:00 a.m. to 2:00 p.m.
One of our most loyal buyers visits the store in the afternoon. In the mornings it is busy. The only time you can visit the store is from 4:00 p.m. to 6:00 p.m. For people like him we have devised the appointment system. If you can't visit us in the morning, you can come to the store in the afternoon by making a reservation.
The visit by appointment system is simply to contact our Catholic store to inform us of the day and time you wish to visit us. On that day and at that time we will open the store. This system guarantees that we give you the attention you deserve. During your visit you will have the advice of one of our colleagues exclusively for you.
If you are interested in visiting the store in the afternoon, all you have to do is contact Brabander Catholic Articles and inform us of the time and day you will visit us. It is recommended that this information be provided 24 hours in advance to coordinate with other prior appointments.
Telephone purchases in our Catholic store
If for any reason you cannot visit our store and/or you prefer to make your inquiries or purchases by telephone, do not hesitate to call us at any of our landlines 982 25 48 05 and 982 25 33 01, or our mobile phones 647 811 685 and 662 542 842. We will be happy to assist you.
If you want to make a purchase, an inquiry or request an appointment during customer service hours, call us and we will give you an answer. If our lines are busy you can call a little later and/or we will call you back as soon as possible.
But what if you can't contact us within that time frame? To solve this situation we have enabled a secondary telephone that will be active from Monday to Thursday from 4:00 p.m. to 6:00 p.m.
In summary, if you cannot visit the religious products store in Lugo, call us. We will give you an answer on that same call or we will call you back as soon as possible. All calls outside of our business hours are recorded on the secondary phone system.
Sometimes, due to the volume of work in our Catholic articles store, it is not possible to respond as quickly as we would like, but we will surely do so. If the query you want to make is particularly urgent, we recommend that you try to contact us two or three times.
Write to Brabander Catholic Articles (for young and not so young)
Many of our buyers prefer to write to us instead of calling us or visiting the store. For all those people who wish to make an inquiry, buy one of our Catholic articles or make an appointment to visit us, we have enabled a series of means to facilitate communication.
All the media listed below have only been with us for a few years but have had a great impact on the younger sectors of society. Despite the fact that younger consumers have been the first to adopt these tools, little by little, they have permeated all strata of society. In fact, the percentage of young and not so young people who contact us through these means is practically the same.
Write an email to our catholic shop
Many buyers in our store decide to send us an email when they need to answer a question or clarify some information when they make a purchase. Especially all those people who visit the online Catholic store from the United States , South America, etc... Buyers who are located in time slots other than Brabander.
If you wish, you can write to us at info@articulosreligiososbrabander.es, we will answer you as soon as possible.
Write by Whatsapp to our catholic store
Whatsapp is an instant messaging program that has revolutionized the way we communicate with each other and with stores. At Brabander Catholic Articles we use this communication channel very regularly because it allows us to solve queries, send information and photos of our products, etc... in a very agile way.
If you usually use Whatsapp in your day-to-day life and want to write to Brabander, you can do so at any of the numbers we have enabled (+34) 647 811 685 and (+34) 662 542 842.
Write on the social networks of our Catholic store
In Religious Articles Brabander we believe that social networks have changed the way in which stores relate to their customers. For this reason we have made a special effort to open as many channels as possible. Brabander is present on Google +, Facebook, Twitter, Instagram and Pinterest.
If you want to know more about our social networks you can visit the contact section of Brabander Catholic Articles .
Wholesale catholic religious items
In our Catholic religious articles store we have always had a great relationship with other distributors and sellers of religious articles, diocesan stores, brotherhood stores, etc…
The relationship we have built with these customers who buy wholesale Catholic religious items is very close and has been forged over many years.
At the time of designing the schedules and restructuring of the store we have not forgotten them. For these wholesale buyers and buyers we have enabled a complementary system that allows us to attend to their queries and purchases in a manner adjusted to their needs.
Wholesale buyers, as well as churches, parishes, brotherhoods, etc... have supported us throughout all these years. Without the diocesan stores and other stores of Catholic religious objects , without their trust, it would have been impossible for Brabander Religious Articles to have established itself as a reference religious store at a national and international level.